Long overdue technology being introduced. If I had a pound for the number of times I've had to abandon a call to my bank because I didn't get the password right - or worse still couldn't remember the 'memorable date'!
There's also a noticeable difference in security services from different banks. On my NatWest personal account I can log in to their banking app with just a few numbers, whilst I can't actually log in to our HSBC business account app unless I have the code generator gadget with me.
Great that banks are getting their act together on this, but it would be nice to see some standardisation in approach too.
Yesterday Barclays became Britain’s first bank to offer “voice recognition” access to customers using phone banking. To sign up, users will say several phrases over the phone, which the bank’s systems will analyse and store, with tone, pitch, cadence and gaps between words among the vocal attributes analysed. When that customer calls again, instead of going through a tedious series of security questions, they will be asked to say something which will be checked against their digital “voiceprint”