This is truly staggering and shows just how more and more out of touch and irrelevant our high street banks are becoming.
The key sentence here is "What should have been a simple click of a button online instead required a face-to-face meeting with a bank manager."
It is extraordinary that this required a meeting at all, let alone one which took seventy four minutes - plus an extra five to ten days to finalise the arrangements. Surely some in-house accountant is squirming at the cost of meetings like this and the subsequent admin, or is closing down branch banking with immediate effect just too big a pill to swallow for these dinosaur institutions?
The cockroach running along the skirting board only serves to add to the beautiful irony of this story.
I won’t be a customer of my bank for much longer. Within the next year or two, there will be genuine choice in the banking market which will make entirely redundant the need for 74 minute thinly disguised sales pitch meetings. I would be amazed if one or two of the three Big Four bank branches in our village have not closed down by then too.